Merchant Blog

Blog Article: HSBC Closing Bank Accounts of Small Business Owners

A MESSAGE TO OUR MERCHANTS (Mainly in British Columbia):

We hope our merchants that have business bank accounts with HSBC have not received this letter, but if you are in this situation, do not worry. All you need to do is to switch to a new bank. Once you have switched to a new bank, you will need to ask your bank for a proof of bank account ownership letter (on bank letterhead). You will also need to contact your Merchant Processor and inform them that you have switched banks.

The views of the post below does not reflect on Merchant Advance Capital’s views. Please view the video and read the news here:


HSBC bills itself as the “world’s local bank,” but a Vancouver man_surprised_opening_letter florist feels HSBC is edging out small businesses in favour of big business. After a 22-year relationship with the bank, Gabriel Yiu was informed his account would be closed due to a recent strategic review at HSBC. “Unbelievable, and it’s hurtful too because I’m an immigrant from Hong Kong. When I was in Hong Kong, I was personally with HSBC, so here, we started our bank account in 1991 — 22 years — in good standing. Now I have a letter to leave in 60 days,” says Yiu.

He’s not the only small business owner cut off.

Hundreds of small business owners around B.C. and North America have been sent the same letter, including Charlie Richmond. He designs software for theatres and theme park shows and has been an HSBC customer for 15 years. “In the airports, they have this world’s local bank, and it’s really not the case. They don’t treat you like a local customer,” says Richmond.

HSBC even features young entrepreneurs in an international ad campaign. In an email response, it says it has been strategically reviewing its portfolio of small and medium sized businesses for more than 2 years. And going forward, it appears HSBC only wants to deal with those businesses that either are already or aspire to be international. At the same time, HSBC insists Canada is a priority market.

“At a time when banks are making record profits, paying multi-million bonuses to top executives, where do they think this money comes from? Small businesses,” says NDP Finance Critic Mike Farnworth.

“For a bank such incredibly short notice, extremely challenging small businesses depend on banks in a big way. Completely offside,” says Mike Klassen of the Canadian Federation of Independent Business.

Gabriel Yiu is hoping HSBC reconsiders, or at the very least, he wants Ottawa to step in.

By Elaine Yong and Peter Meiszner, Global News

Vancouver Office | (866) 240-3694

1500 West Georgia Street, 20th Floor Vancouver, BC, V6G 2Z6 Canada

Toronto Office | (877) 370-8850

1155 North Service Road - Unit 11, Suite 32, Oakville ON L6M 3E3

© 2019 Merchant Growth Ltd. All Rights Reserved. Privacy Policy